At 9ab, your privacy is taken seriously. This Privacy Policy explains exactly what personal data we collect when you use the 9ab platform, how that data is used, who it may be shared with, and the rights you hold over your own information. Please read it carefully before creating or continuing to use your 9ab account.
All data transmitted between your device and 9ab servers is protected with industry-standard 256-bit SSL encryption. Your login credentials, PKR wallet details, and personal identifiers are never sent in plain text.
9ab does not sell, rent, or trade your personal data to third-party marketing companies. Your information is shared only where strictly required by law or to operate the services you have requested, such as payment processing via JazzCash or EasyPaisa.
9ab collects only the personal data that is genuinely necessary to provide and improve our services. We do not request information that serves no operational purpose, and we review what we hold on a regular basis.
You may request a copy of the personal data 9ab holds about you at any time. Subject to legal retention requirements, you may also request deletion of your account data by contacting our support team directly.
When you deposit or withdraw using JazzCash, EasyPaisa, HBL, UBL, or Meezan Bank, that transaction data is processed by the relevant payment provider under their own privacy terms. 9ab stores only the transaction reference and PKR amount, not your full payment credentials.
If you have opted in to receive promotional communications from 9ab, you can withdraw that consent at any time from your account settings or by contacting our support team. Opting out does not affect your ability to use the platform.
9ab (referred to throughout this document as "9ab", "we", "us", or "our") operates the online gaming platform accessible at 9ab.bet. The platform provides live casino, cricket betting, sports wagering, slots, crash games, and arcade-style gaming services primarily to players based in Pakistan.
9ab acts as the data controller in respect of the personal information collected through this website and its associated services. This Privacy Policy applies to all users who create an account, visit the website, or interact with any 9ab service. By registering for or continuing to use a 9ab account, you acknowledge that you have read and understood this policy.
Important: If you have any questions about how 9ab handles your personal data, please contact our support team before using the platform. Contact details are provided in Section 12 of this policy.
9ab collects personal data in several ways: directly from you when you register or use the platform, automatically through your use of the website, and in some cases from third-party payment providers and identity verification partners. The categories of personal data we collect include the following:
| Data Category | Purpose | Retention Period |
|---|---|---|
| Registration data | Account creation and identity verification | Duration of account + 5 years |
| Transaction data | Payment processing and financial record-keeping | 7 years (regulatory requirement) |
| Gaming activity | Service delivery, responsible gaming monitoring | Duration of account + 3 years |
| Technical data | Security, fraud prevention, platform improvement | 13 months from collection |
| Marketing preferences | Sending promotional communications (with consent) | Until consent is withdrawn |
9ab uses your personal data to operate the platform, comply with legal obligations, and improve the services we offer. Below is a clear account of the specific purposes for which your data is processed:
Your registration data is used to create and maintain your 9ab account, verify your identity, process PKR deposits and withdrawals through JazzCash, EasyPaisa, and bank transfers, and give you access to all gaming categories on the platform. Without this processing, 9ab cannot provide its services to you.
9ab is strictly a 21+ platform. Date of birth and CNIC data are used to verify that users meet the legal age requirement before account activation. This processing is both a contractual obligation and a responsible gaming commitment central to 9ab's operating standards.
Technical data including IP addresses, device identifiers, and session information is used to detect and prevent unauthorised account access, money laundering, bonus abuse, and other fraudulent activity. This processing is in 9ab's legitimate interest and protects both the platform and its users.
Gaming activity data is monitored to identify patterns that may indicate problem gambling behaviour. Where such patterns are detected, 9ab may apply responsible gaming tools including session reminders, deposit limits, or temporary account restrictions. This processing is carried out in the interest of player welfare and forms part of 9ab's duty of care to all account holders.
When you contact 9ab support, information you provide during that interaction – including your account details, transaction references, and the nature of your query – is used solely to resolve your issue. Support correspondence is retained for quality assurance and training purposes for a period of 24 months.
With your explicit consent, 9ab may send you promotional messages about bonuses, new game launches, PSL betting specials, and platform updates via SMS or email. You may withdraw this consent at any time through your account settings or by contacting support. Withdrawing consent does not affect any processing that took place before withdrawal.
Aggregated, anonymised usage data is used to analyse how players interact with the 9ab platform, identify technical issues, and prioritise product improvements. This analysis does not identify individual users and is used purely to enhance the overall experience for the Pakistani player community.
9ab processes your personal data on one or more of the following legal grounds depending on the specific purpose involved:
Where 9ab relies on legitimate interests as a legal basis, we have assessed that those interests do not override your fundamental privacy rights. You may object to such processing by contacting our support team.
9ab does not sell, rent, or trade your personal data. We may share your information only in the limited circumstances described below:
To process PKR deposits and withdrawals, 9ab shares the minimum necessary data with payment processors including JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank. These providers operate under their own privacy policies and are bound by applicable financial data protection obligations. 9ab does not receive or store your full mobile wallet credentials or bank account passwords.
Where required for age verification or KYC (Know Your Customer) compliance, 9ab may share identity data such as your CNIC number with authorised verification service providers. These partners are contractually obligated to process this data only for the purposes specified by 9ab and to delete it once verification is complete.
9ab may disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law or a valid legal order. In such cases, we will disclose only the data that is specifically requested and legally required.
In the event of a merger, acquisition, or sale of all or part of 9ab's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the new entity's privacy terms before the transfer takes effect.
9ab uses cookies and similar technologies to operate and improve the platform. A cookie is a small text file stored on your device when you visit a website. The categories of cookies used by 9ab are as follows:
You can control non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the 9ab platform, particularly session management features. 9ab does not use third-party advertising cookies or retargeting pixels.
9ab retains personal data for as long as is necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory obligations, and to resolve disputes or enforce agreements. The specific retention periods applicable to each data category are set out in the table in Section 2 of this policy.
When an account is closed, 9ab will delete or anonymise personal data that is no longer required, subject to mandatory retention periods imposed by financial regulations and anti-money laundering law. Transaction records, for example, are retained for a minimum of seven years regardless of account status.
If you request erasure of your personal data and 9ab is unable to fully comply due to legal retention requirements, we will inform you of the specific reason and the earliest date on which the data can be deleted.
9ab implements technical and organisational measures designed to protect your personal data against unauthorised access, accidental loss, alteration, or destruction. Key security measures in place include:
Whilst 9ab takes all reasonable precautions, no online platform can guarantee absolute security. In the event of a data breach that is likely to pose a risk to your rights, 9ab will notify affected users without undue delay and take all necessary steps to contain and remediate the incident.
Your role in security: Keep your 9ab login credentials confidential. Do not share your OTP with anyone – 9ab staff will never ask you for your one-time password or account password in any communication.
As a 9ab account holder, you hold the following rights in respect of your personal data. To exercise any of these rights, contact our support team using the details in Section 12. 9ab will respond to valid requests within 30 days.
9ab is strictly a platform for individuals aged 21 years and above. 9ab does not knowingly collect personal data from anyone under the age of 21. Age verification checks are applied at account registration using date of birth and, where required, CNIC documentation.
If 9ab discovers or has reason to believe that an account has been created by a person under 21 years of age, the account will be immediately suspended, all associated funds will be returned via the original payment method where possible, and all personal data associated with the underage account will be deleted without retention.
If you believe a minor has created a 9ab account using false information, please contact our support team immediately so the matter can be investigated and resolved promptly.
21+ Policy: 9ab enforces age restrictions as both a legal and ethical commitment. Responsible gaming starts with ensuring only eligible adults access the platform.
9ab reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, the services we offer, or applicable legal requirements. When material changes are made, 9ab will notify registered users via SMS or the email address on file at least 14 days before the updated policy takes effect.
The "Last updated" date at the top of this page reflects the date of the most recent revision. Continued use of your 9ab account after the effective date of an updated policy constitutes acceptance of the revised terms. If you do not agree with changes to this policy, you should discontinue use of the platform and contact us to close your account.
Previous versions of this Privacy Policy are available upon request by contacting our support team.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way 9ab handles your personal data, please contact our support team using the details below. All privacy-related inquiries are handled by our dedicated data team and will receive a response within 5 business days.
When submitting a privacy request, please include your registered mobile number and a brief description of your request so our team can locate your account and respond efficiently. Do not include your password or OTP in any support communication.
Play in confidence knowing your PKR transactions and personal information are protected by 256-bit encryption and strict data handling standards.